About
Understanding the repair process is essential for any jewelry sales associate aiming to build trust and close more service sales. This foundational course from the Jewelry Sales Academy walks you through the most common repair types, how to explain them confidently to customers, and how to position your store as the trusted expert in jewelry care. Whether you’re dealing with a ring sizing, a clasp replacement, or a bracelet solder, customers want assurance that their treasured items will be cared for properly. This course teaches you how to speak clearly and professionally about the repair process, pricing, timelines, and the craftsmanship involved—so you never lose a sale due to uncertainty. Plus, all learners can download our free Repair Training eBook, a quick-reference guide packed with terminology, visuals, and real-world talking points you can use in-store. What You’ll Learn: The most common types of jewelry repairs and how they’re performed How to explain repairs to customers in a way that builds confidence Setting clear expectations around pricing and turnaround time Identifying emotional opportunities during repair conversations How repair education increases service revenue and customer loyalty
You can also join this program via the mobile app. Go to the app